- Handle customer queries through voice calls and emails.
- Create, track, and resolve support tickets within SLA.
- Manage customer escalations and coordinate with internal teams for timely resolution.
- Prepare operational reports and maintain documentation using MS Excel, Word, and PowerPoint.
- Ensure accurate customer records and support daily operational activities.
Required Skills:
- Excellent verbal and written communication skills.
- Experience in voice support, email support, and ticketing tools (Zendesk, Freshdesk, ServiceNow, or similar).
- Good knowledge of MS Office (Excel, Word, PowerPoint).
- Solid customer handling, problem-solving, and multitasking abilities.
- Ability to work in rotational shifts, if required.
Preferred candidate profile Preferred Languages: English and Hindi (mandatory), Tamil
Telugu added advantage
📌 Customer Support Executive (Chennai)
🏢 Durus consulting
📍 Chennai
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