Customer Support Executive - Job Title Customer Support Executive Location Hosur Job Type Full-time Reports To Customer Support Manager Job Overview The Customer Support Executive is responsible for providing exceptional customer service resolving customer queries and ensuring customer satisfaction This role requires excellent communication skills problem-solving abilities and a customer-centric approach Key Responsibilities Customer Interaction Query Resolution Respond to customer inquiries via phone email chat and social media Provide accurate information regarding products services and policies Resolve customer complaints and escalate complex issues to relevant departments Technical Product Support Assist customers with troubleshooting basic technical issues Guide customers on product usage and best practices Coordinate with internal teams for advanced issue resolution Order Account Management Process orders returns and refunds as per company policies Update and maintain customer account details Monitor and track order deliveries informing customers of status updates Customer Engagement Relationship Management Build strong relationships with customers by understanding their needs Follow up on customer interactions to ensure issue resolution and satisfaction Gather customer feedback and suggest improvements Documentation Reporting Maintain detailed records of customer interactions issues and resolutions Generate reports on customer queries trends and feedback for process improvement Contribute to FAQs help guides and support documentation Key Skills Qualifications Bachelor s degree in Business Administration Communications or a related field preferred Prior experience in customer service sales or support roles Strong verbal and written communication skills Problem-solving and conflict-resolution abilities Proficiency in CRM software and customer support tools e g Zendesk Freshdesk Salesforce Ability to multitask prioritize and manage time effectively Patience and empathy when handling customer concerns Familiarity with industry-specific products and services if applicable Work Schedule Perks Flexible work hours including weekends and holidays if required Competitive salary with performance-based incentives Health benefits paid leave and career development opportunities Remote or hybrid work options if applicable Why Join Us Be part of a dynamic customer-focused team Gain hands-on experience in customer relationship management Work in a fast-growing company with opportunities for career advancement Job Type Full-time Pay 12 000 00 - 25 000 00 per month Work Location In person