Capital Goods & Strategic Skill Council (CGSSC)

Employment Type :-

Full-Time

Joining

Immediate

About the Role :-

Capital Goods & Strategic Skill Council (CGSSC) is looking for enthusiastic and energetic Customer Support Executives to join our team. This role is ideal for fresh graduates who possess excellent communication skills and are eager to build a career in customer support and stakeholder engagement.

The selected candidate will be responsible for making outbound calls, providing information about our programs, addressing candidate queries, maintaining accurate records, and ensuring a positive customer experience.

KEY RESPONSIBILITIES:-

- Make 40–50 outbound calls daily to candidates, trainees, and other stakeholders.
- Provide accurate information regarding CGSSC programs, training initiatives, certifications, and services.
- Follow up with prospective candidates and maintain regular communication.
- Handle customer queries professionally and resolve basic concerns or escalate them when required.
- Maintain accurate call records and update candidate details in Excel or CRM software.
- Coordinate with internal teams to ensure timely follow-up and issue resolution.
- Maintain confidentiality of candidate information and organizational data.
- Achieve daily and weekly calling targets while maintaining quality standards.





Required Qualifications
- Graduate in any discipline.
- Freshers are encouraged to apply.
- Good verbal communication skills in English and Hindi.
- Basic knowledge of MS Office (Excel, Word, Outlook).
- Comfortable making 40–50 calls per day.
- Positive attitude, customer-centric approach, and willingness to learn.
- Immediate joiners will be preferred.

Required Skills
- Excellent communication and interpersonal skills.
- Valuable listening and convincing ability.
- Customer-focused approach.
- Basic computer proficiency.
- Time management and organizational skills.
- Ability to work under daily calling targets.
- Team player with a proactive attitude.

Preferred Candidate Profile
- Strong telephone etiquette.
- Ability to build rapport with candidates and stakeholders.
- Quick learner with a professional attitude.
- Ability to work in a fast-paced environment.

What We Offer
- Opportunity to start your career with a reputed Sector Skill Council.
- Professional learning and career growth.
- Supportive and collaborative work environment.
- Exposure to customer engagement and stakeholder management.

How to Apply Interested candidates may send their updated resume to:

[email protected]

📌 Customer Support Executive (Calling) (New Delhi)
🏢 Skillnet Learning
📍 New Delhi