Company Description SMEPay is a UPI-based payment solution designed for India’s small businesses, freelancers, and home-based entrepreneurs. The platform enables users to start collecting online payments instantly, without needing a website, technical expertise, or paying hidden fees.

SMEPay focuses on simple, branded payment links that can be shared across channels like WhatsApp, Instagram, and SMS, with zero commission and faster settlements. It supports businesses selling on social media or offering local services, helping them overcome common technology and cost barriers. As part of the Typof ecosystem, SMEPay contributes to empowering SMEs with accessible digital tools.

Role Description The Customer Support Engineer role at SMEPay is a full-time, in office position based in Bengaluru. The person in this role will handle incoming customer queries, provide timely resolutions, and guide users through SMEPay’s payment solutions. Daily responsibilities include diagnosing technical issues, performing root-cause analysis, coordinating with internal product and engineering teams, and documenting solutions for future reference.

The Customer Support

Engineer will assist with onboarding and training customers, ensure high service quality during field visits when required, and maintain clear communication through phone, email,



chat, and in-person interactions. The role requires a strong customer focus, ownership of support tickets from start to resolution, and proactive follow-up to ensure customer satisfaction.

Qualifications

- Strong Customer Support and Communication skills to handle queries, explain solutions clearly, and maintain a positive customer experience.
- Hands-on Troubleshooting and Technical Support skills to diagnose, replicate, and resolve technical issues related to UPI payments and SMEPay tools.
- Experience or interest in Field Service activities, including on-site visits, installation support, and in-person customer interactions when needed.
- Ability to work with ticketing or CRM systems, document cases, and follow structured support processes.
- Familiarity with digital payments, UPI, or fintech products is highly beneficial.
- Strong analytical and problem-solving abilities, with attention to detail and a focus on reliable resolutions.
- Comfort working in a fast-paced startup environment and collaborating closely with cross-functional teams.
- Relevant diploma or degree in Engineering, Computer Science, Information Technology, or a related field, or equivalent practical experience.

📌 Customer Support Engineer (Bengaluru)
🏢 SMEPay
📍 Bengaluru