About Telelinks: Telelinks is a leading provider of Security and Telecom Solutions, offering CCTV Surveillance, Access Control Systems, IP-PBX, Time Attendance Systems, Call Centre Solutions, CRM Solutions, and associated networking solutions. We are committed to delivering reliable products backed by exceptional after-sales service.

Position Summary: We are looking for a proactive and customer-focused Customer Support Engineer to provide technical support, installation, preventive maintenance, and troubleshooting of ELV and communication systems. The ideal candidate should possess strong technical skills, excellent problem-solving abilities, and a passion for delivering outstanding customer service.

Key Responsibilities: Install, configure, commission, and maintain:

CCTV Surveillance Systems

Access Control Systems

Time Attendance & Biometric Systems

IP-PBX & Telephony Systems

Networking devices including switches and routers

Attend customer service calls within committed response times.

Diagnose and resolve hardware, software, and network-related issues.

Perform preventive maintenance and health checks.

Configure devices remotely whenever possible.

Coordinate with OEM technical support for advanced troubleshooting.

Maintain service reports, installation reports, and preventive maintenance records.

Train customers on the basic operation of installed systems.





Ensure customer satisfaction after every service visit.

Escalate unresolved issues to senior engineers when required.

Follow company safety and quality standards during installations and maintenance.

Support project installations whenever required.

Required Skills: Good knowledge of TCP/IP networking.

Experience with CCTV systems (IP & Analog).

Knowledge of Access Control and Biometric systems.

Basic understanding of IP-PBX and VoIP.

Familiarity with Windows operating systems and networking tools.

Ability to troubleshoot technical issues independently.

Good communication and customer handling skills.

Willingness to travel for onsite customer support.

Qualifications: Diploma or Bachelor’s Degree in Electronics, Electrical Engineering, IT, Computer Science, or a related field.

1–3 years of experience in ELV, CCTV, Access Control, Networking, or Telecom support.

Key Competencies: Customer-centric attitude

Problem-solving ability

Team player

Time management

Professional communication

Attention to detail

Ownership and accountability What We Offer: Competitive salary

Performance incentives

Technical training

Growth opportunities opportunities

Exposure to leading security and telecom technologies

Supportive and collaborative work environment

📌 Customer Support Engineer (Mumbai)
🏢 Telelinks
📍 Mumbai