About Telelinks

Telelinks is a leading provider of Security and Telecom Solutions, offering CCTV Surveillance, Access Control Systems, IP-PBX, Time Attendance Systems, Call Centre Solutions, CRM Solutions, and associated networking solutions. We are committed to delivering reliable products backed by exceptional after-sales service.

Position Summary

We are looking for a proactive and customer-focused Customer Support Engineer to provide technical support, installation, preventive maintenance, and troubleshooting of ELV and communication systems. The ideal candidate should possess strong technical skills, excellent problem-solving abilities, and a passion for delivering outstanding customer service.

Key Responsibilities

- Install, configure, commission, and maintain:
- CCTV Surveillance Systems
- Access Control Systems
- Time Attendance & Biometric Systems
- IP-PBX & Telephony Systems
- Networking devices including switches and routers
- Attend customer service calls within committed response times.
- Diagnose and resolve hardware, software, and network-related issues.
- Perform preventive maintenance and health checks.
- Configure devices remotely whenever possible.
- Coordinate with OEM technical support for advanced troubleshooting.
- Maintain service reports, installation reports, and preventive maintenance records.
- Train customers on the basic operation of installed systems.




- Ensure customer satisfaction after every service visit.
- Escalate unresolved issues to senior engineers when required.
- Follow company safety and quality standards during installations and maintenance.
- Support project installations whenever required.

Required Skills:
- Positive knowledge of TCP/IP networking.
- Experience with CCTV systems (IP & Analog).
- Knowledge of Access Control and Biometric systems.
- Basic understanding of IP-PBX and VoIP.
- Familiarity with Windows operating systems and networking tools.
- Ability to troubleshoot technical issues independently.
- Good communication and customer handling skills.
- Willingness to travel for onsite customer support.

Qualifications:
- Diploma or Bachelor’s Degree in Electronics, Electrical Engineering, IT, Computer Science, or a related field.
- 1–3 years of experience in ELV, CCTV, Access Control, Networking, or Telecom support.

Key Competencies:
- Customer-centric attitude
- Problem-solving ability
- Team player
- Time management
- Professional communication
- Attention to detail
- Ownership and accountability

What We Offer:
- Competitive salary
- Performance incentives
- Technical training
- Career growth opportunities
- Exposure to leading security and telecom technologies
- Supportive and collaborative work environment

📌 Customer Support Engineer (Mumbai)
🏢 Telelinks
📍 Mumbai