Key Responsibilities:

- Provide exceptional technical support to enterprise customers through web portals, live sessions, and phone interactions.
- Diagnose and resolve complex technical issues using deep analytical and problem-solving skills.
- Document customer interactions and technical resolutions thoroughly to enhance internal and external knowledge bases.
- Collaborate with cross-functional teams globally to deliver timely and effective customer solutions.
- Participate in a quarterly on-call rotation to provide 24/7 support, ensuring customer issues are addressed promptly.
- Continuously update technical knowledge to keep pace with evolving technologies and company products.
- Maintain a customer-first mindset, ensuring all interactions promote trust and satisfaction.

Qualifications:

- 3–5 years of experience in technical support or a related technical role within a software organization.




- Strong understanding of complex environments such as clusters, distributed vaults, hybrid infrastructures, and virtual desktop environments (VDIs).
- Proficiency in Microsoft Windows operating systems and server platforms (Windows Server 2008, 2012, 2016).
- Excellent troubleshooting and root-cause analysis skills.
- Strong communication and interpersonal abilities to deliver clear, effective customer support.
- Exceptional time management, organizational, and decision-making skills.
- Highly self-motivated, proactive, and capable of working independently or within a global collaborative team.
- Demonstrated commitment to continuous learning and career development.

📌 Customer Support Engineer (Pune)
🏢 CyberArk
📍 Pune