Role Description This is a full time, on-site Customer Support role based in Jaipur.

The Customer

Support professional will handle inbound and outbound customer interactions via phone, email, and chat, resolving queries related to digital payments, financial services, and Cybdeer’s web and mobile applications. Daily responsibilities include troubleshooting technical issues, guiding channel partners and end customers through transaction processes, and ensuring accurate documentation of cases in support systems. The role involves collaborating with technical and operations teams to escalate complex issues, monitoring service performance trends, and proactively working to improve customer satisfaction. The individual will also contribute to FAQs, support materials, and best practices to enhance the overall customer experience.

Qualifications

- Ability to deliver effective Customer Support and maintain high levels of Customer Satisfaction.
- Strong Interpersonal Skills for clear communication,



relationship-building, and empathetic interaction with diverse customers and partners.
- Experience with Technical Support, including basic troubleshooting of web and mobile applications and payment-related issues.
- Solid Analytical Skills to interpret issues, identify patterns, and recommend improvements in processes and services.
- Good spoken and written communication skills in English and local languages as applicable.
- Comfort working with computer systems, CRM tools, and digital payment platforms.
- Prior experience in customer service, fintech, banking, or digital services support is preferred.
- Minimum of a high school diploma; a bachelor’s degree in any discipline is an advantage.
- Ability to work on-site in Jaipur, manage shifting priorities, and maintain professionalism under pressure.

📌 Customer Support (Jaipur)
🏢 Cybdeer Network Private
📍 Jaipur