What You Will Be Doing - Answer customer queries in a positive and effective manner, primarily over phone (voice process) and via email

- Identify and assess customers needs to achieve high levels of satisfaction
- Handle customer complaints, provide appropriate solutions and alternatives within defined timelines, and follow up to ensure resolution
- Manage end-to-end support for claim-related queries, including coordination with hospitals, insurance teams, and customers
- Guide customers on claim submission requirements, approvals, and timelines
- Follow communication procedures, guidelines, and policies
- Take the extra mile to engage and support customers
- Provide accurate product and service information while resolving customer concerns
- Resolve product or service issues by clarifying complaints, identifying root causes, selecting the best solution,



and ensuring timely closure What We Are Looking For - Prior experience in a call center (BPO workplace) is mandatory
- Proven customer support experience, preferably in healthcare, insurance, or hospital claim services
- Strong phone handling skills with active listening (voice process role)
- Fluency in English and Hindi (mandatory)
- Customer-first mindset with the ability to adapt/respond to different customer personalities
- Excellent communication and presentation skills
- Ability to multitask, prioritize, and manage time effectively
- Willingness to work in rotational shifts with rotational week offs (6 days working)

📌 Customer Support Associate (Bengaluru)
🏢 Loop
📍 Bengaluru