​Key Responsibilities ​Omnichannel Support: Respond promptly and professionally to customer inquiries via phone, email, live chat, and social media channels. ​Problem Resolution: Diagnose, troubleshoot, and resolve customer issues accurately. Escalate complex or technical problems to the appropriate internal teams. ​Product Expertise: Maintain a deep understanding of our products, services, and internal policies to provide accurate information and recommendations. ​Documentation: Record detailed logs of all customer interactions, feedback, and actions taken in our Customer Relationship Management (CRM) system. ​Feedback Loop: Act as the voice of the customer by identifying recurring issues or trends and sharing feedback with the product and QA teams. ​Metrics Driven: Meet or exceed team performance targets, including First Response Time (FRT), Customer Satisfaction (CSAT) scores, and resolution rates. ​Requirements &

Qualifications ​Experience: 0–1 years of experience in a customer service, retail, or call center environment (experience with SaaS or e-commerce is a plus). ​Communication: Exceptional written and verbal communication skills.



Ability to explain complex concepts in clear, simple terms. ​Tech Savvy: Familiarity with helpdesk software/CRMs (e.g., Zendesk, Salesforce, Freshdesk, Intercom) and standard workplace tools like Slack and Google Workspace. ​Soft Skills: Strong empathy, active listening skills, patience, and a thick skin for handling escalated or frustrated customers. ​Problem-Solving: Strong critical thinking skills with the ability to think on your feet and adapt to fast-paced changes. ​Availability: Flexibility to work varied shifts, which may include weekends, evenings, or holidays depending on team coverage needs. ​What We Offer ​Competitive hourly rate/salary and performance bonuses. ​Comprehensive health, dental, and vision insurance. ​Paid time off (PTO) and company-observed holidays. ​Clear career progression paths into QA, Tier 2 Support, or Team Leadership.

Pay: ₹18,000.00 - ₹22,000.00 per month

Perks

- Cell phone reimbursement
- Health insurance
- Paid sick time
- Provident Fund

Work Location: In person

📌 Customer Support Associate (Tiruchirappalli)
🏢 Cp career solution
📍 Tiruchirappalli