Role: Customer Service Representative – Chat Support
Location: Hyderabad
Employment Type: Contract (6 Months)
Work Mode: 100% Work From Office
Shift: Night Shift & Rotational Week Offs
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Job Responsibilities
- Handle customer queries through chat support platforms.
- Provide timely and accurate resolutions to customer concerns.
- Maintain customer satisfaction and quality standards.
- Manage multiple chat conversations simultaneously.
- Document customer interactions accurately in internal systems.
- Follow company processes and compliance guidelines.
Experience
- Freshers to 2 Years
Skills Required
- Excellent written communication skills
- Good typing speed and accuracy
- Basic computer knowledge
- Customer-focused approach
- Ability to work in a rapid-paced environment