What we are looking for? 3 to 6 years of experience in Customer Success, Account Management, or Client Servicing within a product or SaaS environment is preferred.

- Strong ownership mindset. Manages an assigned book of accounts end-to-end without needing constant direction.
- Explicit, confident communicator, comfortable running client conversations independently, including with mid-to-senior stakeholders.
- Organized and detail-oriented, able to juggle multiple accounts, tickets, and adherence to SLA.
- Comfortable working within SLAs, playbooks, and reporting structures, and flags issues proactively
- Client-first attitude with the patience and maturity to handle friction professionally. ? About Us

Compport is a global compensation management platform trusted by enterprise HR teams to plan, personalize, and deliver data-driven rewards. Our mission? To change the game for compensation, making it smarter, simpler, and more impactful. ➡ What You'll Do

As a Customer Success Specialist, you'll own a portfolio of client accounts and be their day-to-day point of contact for adoption, support, and relationship health. You'll work closely with the Head of Customer Success to execute the CS operating model, and coordinate with Product and Engineering to resolve issues and keep customers successful..If you enjoy building genuine client relationships and want to grow into a strategic CS career at a fast-growing category-defining Rewards Technology company,



we'd love to hear from you.

About us: www.compport.com Roles & Responsibilities 1. Own the Client Relationship

- Manage a defined book of accounts as the primary day-to-day point of contact.
- Build genuine rapport and trust with client stakeholders through regular, proactive engagement.
- Run periodic check-ins and support Quarterly Business Reviews (QBRs) for your accounts, in coordination with the Head of CS. 2.

Drive

Adoption & Account Health • Monitor usage and health scores for your accounts; flag at-risk accounts early and drive corrective action.

- Identify upsell/expansion signals and adoption gaps, and escalate patterns to the Head of CS.
- Capture and relay customer feedback and feature requests to inform the product roadmap. 3.

Execute

Support & SLA Delivery

- Own ticket resolution for your accounts within defined SLA timelines.
- Use the SLA tracking system to monitor your own performance and stay ahead of breaches.
- Coordinate directly with Product and Engineering to unblock and resolve customer issues.
- Reporting & Continuous Improvement
- Maintain accurate, up-to-date account and ticket records to feed leadership dashboards.
- Report account health, CSAT/NPS, and SLA metrics for your portfolio on a regular cadence.
- Suggest process or tooling improvements based on frontline experience with accounts and tickets.

📌 Customer Success Specialist (India)
🏢 Compport
📍 India