About The Role Ensure customers achieve success with our products. You'll manage the customer lifecycle from onboarding through renewal, focusing on value realization and growth opportunities.

What You'll Do Lead customer onboarding and implementation processes Monitor customer health metrics and usage patterns Conduct regular business reviews and success planning sessions Identify expansion and upselling opportunities Coordinate with support teams on customer issues and escalations Develop customer success playbooks and best practices Drive renewal processes and contract negotiations What You'll Bring 3+ years of customer success or account management experience Solid relationship building and communication skills Experience with SaaS products and subscription models Understanding of customer success metrics and KPIs Ability to analyze data and identify trends in customer behavior Experience with CRM and customer success platforms Problem-solving skills and customer-first mindset Nice to Have Technical background or understanding of software products Experience with enterprise B2B customers Knowledge of project management methodologies Familiarity with data analysis and reporting tools Why Join StackBinary™? Flexible working hours Remote-friendly culture Learning & development budget High-ownership projects Pragmatic engineering culture Work with cutting-edge tech Ready to Apply? Join our team of builders who love shipping quality software.

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📌 Customer Success Manager (Mumbai)
🏢 Stackbinary
📍 Mumbai