:

Drive customer experience with all the accounts in Mohali/Gurgaon & Delhi.

Meet customer regularly establish relationship.

Enable support in improving performance for the business.

Establish clear client retention goals.

Process milestones for the clients and employees to work toward.

Assist customers with setting up and navigating programs or clint platform.

Promote the value of the client solution.

Upsell services and products maintaining brand image.

Promote value through customer experience.

Assist in creating training courses and educational materials.

Review customer complaints and concerns and seek to improve the customer experience.

Required:

Valuable communication skills.

10-12 years of experience into BPO/BPM/ITES business.

Project management experience.

Managed client relationship.

Experience on BPO operations would be added advantage.

Willing to work from client location (important).

Understands customer experience.

Worked in solution/product company before would be an added advantage.

📌 Customer Success Manager (Punjab)
🏢 SIX CARDINALS
📍 Punjab