About The Role Ensure customers achieve success with our products. You'll manage the customer lifecycle from onboarding through renewal, focusing on value realization and growth opportunities.
What You'll Do
Lead customer onboarding and implementation processes
Monitor customer health metrics and usage patterns
Conduct regular business reviews and success planning sessions
Identify expansion and upselling opportunities
Coordinate with support teams on customer issues and escalations
Develop customer success playbooks and best practices
Drive renewal processes and contract negotiations
What You'll Bring
3+ years of customer success or account management experience
Strong relationship building and communication skills
Experience with SaaS products and subscription models
Understanding of customer success metrics and KPIs
Ability to analyze data and identify trends in customer behavior
Experience with CRM and customer success platforms
Problem-solving skills and customer-first mindset
Nice to Have
Technical background or understanding of software products
Experience with enterprise B2B customers
Knowledge of project management methodologies
Familiarity with data analysis and reporting tools
Why Join StackBinary™?
Versatile working hours
Remote-friendly culture
Learning & development budget
High-ownership projects
Pragmatic engineering culture
Work with cutting-edge tech
Ready to Apply?
Join our team of builders who love shipping quality software.
Questions about this role?
[email protected]
📌 Customer Success Manager (Mumbai)
🏢 Stackbinary
📍 Mumbai