We are hiring a Customer Success Manager (CSM)

Cadient Talent | India (Remote) | Full-time | US-hours overlap required

About Cadient

Cadient Talent is a US-focused talent acquisition SaaS platform specializing in high-volume hourly hiring, expanding from ATS into a broader HR software suite (including SmartRefer, our employee referral product). We're building an AI-native operating model — small teams, heavy automation, outsized output per person.

The Role

Own a portfolio of US enterprise and mid-market accounts end-to-end: onboarding, adoption, renewal, and expansion. You're the customer's operating partner, not a ticket-router — AI agents handle the repetitive work; you handle judgment, relationships, and revenue.

What You'll Do

- Own onboarding and time-to-value for new accounts — implementation coordination, configuration guidance, launch success
- Drive adoption and health scores across your book; run QBRs with US-based HR/TA leaders
- Own gross retention and surface expansion signals (SmartRefer cross-sell, module upsells) to sales
- Be the voice of the customer into product — structured feedback loops, not anecdotes




- Build and maintain AI-assisted CS workflows: automated health monitoring, usage digests, renewal-risk alerts
- Handle escalations with urgency and close the loop with engineering/support

What We're Looking For

- 4–7 years in customer success or account management at a B2B SaaS company; HR tech / ATS experience a robust plus
- Proven ownership of renewal targets and NRR outcomes
- Excellent written and spoken English; comfortable presenting to US VP/Director-level stakeholders
- Willingness to work substantial US time-zone overlap (evening IST)
- Hands-on with modern tooling — CRM, CS platforms, and AI tools; you automate before you hire help
- Self-directed operator who thrives with autonomy and minimal process

Nice to Have

- Experience with high-volume hourly hiring workflows (retail, QSR, healthcare staffing)
- Familiarity with integrations ecosystems (ADP, job boards, background check vendors)

Interested? Apply through this LinkedIn job posting or email your resume to [email protected].

📌 Customer Success Manager (India)
🏢 Cadient
📍 India