Department

Customer Success / Operations

Reports To

Co-Founder & CEO

Location

Delhi NCR (on-site) — exact base to be confirmed

Type

Full-time

Experience

1–3 years in customer success, support, or client-facing roles (healthcare/ed-tech/SaaS a plus)

Compensation

₹20,000 per month About Gabify

Gabify is India's AI-enabled neurodevelopmental care platform, built to make early screening, therapy management, and specialist access more aware, accessible, and affordable — our founding “3 A's.” Gabify OS brings together three products: Neurolens, an AI-powered developmental screening tool trained on 1 lakh+ India-specific datapoints across 189 parameters and 9 developmental domains; Connect, a practice-management platform for therapy clinics; and Care, a verified specialist marketplace connecting families to trusted professionals.

Gabify was founded on a deeply personal mission — after co-founder Vasyl's 13-year journey supporting his firstborn child's neurological condition, and the loss of a close friend to mental health struggles tied to a neurological condition. With no existing Indian dataset to build on, our founders travelled across the country, including remote villages and anganwadis, to build India's first neurodevelopmental dataset from the ground up. We call the children and families we serve “Superhumans” — because every child deserves to be seen for their extraordinary potential, not just their diagnosis.

Backed by clinical validation from AIIMS Jodhpur and ICMR, and recognised with Forbes Asia 30 Under 30 (Health & Science, 2026), Gabify is scaling fast — and every family, clinic, and specialist who trusts us deserves to feel that trust was well placed.

The Opportunity

For a family navigating a developmental concern, or a clinic relying on us to run their day-to-day operations, Gabify is often the first place they turn to — and sometimes the hardest conversation they'll have. We're looking for a Customer Success Executive who understands that every ticket, call, and message is a person on the other end who wants to be heard, not just “resolved.”

You will be the human face of Gabify for our users across Neurolens, Connect, and Care — parents seeking screening and specialist support,



clinic owners running their practice on Connect, and specialists building their presence on Care. Your job is simple to say and hard to do brilliantly: make every single user feel valued, heard, and confident that Gabify has their back. What You'll Own

User Query Resolution

- Be the first and most reliable point of contact for user queries across email, WhatsApp, in-app chat, and phone — for parents, clinics, and specialists alike.
- Resolve queries end-to-end, owning the issue until it's actually closed, not just acknowledged — chasing internal teams (product, clinical, tech) where needed.
- Track every query to resolution with clear timelines, and proactively update users rather than waiting for them to follow up.

Making Users Feel Heard and Valued

- Approach every conversation — especially with parents of neurodiverse children — with empathy, patience, and zero judgment; many families are having a hard day when they write in.
- Personalise responses instead of leaning on scripts; remember context from prior conversations so users never have to repeat themselves.
- Turn moments of frustration into moments of trust — a slow report, a billing confusion, a login issue should end with the user feeling more confident in Gabify, not less.

Onboarding & Retention

- Guide new clinics onto Connect and new specialists onto Care with hands-on onboarding support, so they feel set up for success from day one.
- Run periodic check-ins with active clinics and specialists to catch issues early, gather feedback, and reduce churn.
- Identify at-risk or dissatisfied users proactively and loop in the founders before small issues become lost customers.

Voice of the Customer

- Maintain a clean, structured log of queries, complaints, and feature requests, and share recurring themes with product, clinical, and tech teams.




- Contribute to and continuously improve FAQs, help content, and WhatsApp/email templates based on what users are actually asking.
- Represent the user's voice in internal discussions — you'll often be the only person in the room who has actually spoken to them. What We're Looking For

Must-Haves

- 1–3 years of experience in customer success, customer support, client servicing, or a similarly people-facing role.
- Excellent written and verbal communication in English and Hindi; the ability to explain things clearly and warmly, without sounding robotic or scripted.
- Genuine empathy and patience — comfortable having sensitive conversations with parents of neurodiverse children, and instinctively valuable at making people feel calm and cared for.
- Strong ownership mindset — you follow through until a problem is actually solved, not just logged.
- Comfort working across tools such as WhatsApp Business/Interakt, email, spreadsheets, and CRM or ticketing systems.
- Organised and detail-oriented, able to juggle multiple open queries without letting any one of them slip. Good to Have
- Prior experience in healthcare, ed-tech, early intervention, or SaaS customer success.
- Exposure to or personal interest in child development, special education, or therapy services.
- Familiarity with CRM/support tools (e.g., Freshdesk, Zoho, Interakt) and basic reporting in Excel/Sheets. What You'll Get
- A front-row seat at a mission-driven startup building India's first AI-powered neurodevelopmental care platform, backed by AIIMS Jodhpur and ICMR clinical validation.
- Direct, daily access to the founding team — your feedback on users will shape product and policy decisions, not sit in a report nobody reads.
- The chance to be the reason a family, clinic, or specialist trusts Gabify a little more every time they interact with us.
- A fast-moving, high-ownership environment where good work is noticed and rewarded quickly. How to Apply

Write to us with your CV and 2–3 lines on why user experience and empathy matter to you. If you've ever turned an upset customer into a loyal one, tell us that story — we'd love to hear it. [email protected]

📌 Customer Success Executive (India)
🏢 Gabify Life
📍 India