Client Success Engineer Salary Range : Upto 5 LPA Experience : 3 to 5 years of experience Location : Vadodara Only Work Setup : On-site Education Qualification – Btech or BE in IT/ CSE/ Electronics/Mathematics Responsibilities - Key Responsibilities in the role: Customer Project Management • Ensuring that the order has all the required information and can fulfil the order in the specified timeframe.

- Completing the Discovery phase.
- Coordinating with the customers and the internal teams to complete the project in a timely manner • Creating Project Plans and sending regular reports to the customers Customer Service • Receiving calls (whenever requested) and resolving cases escalated by the customers as well as resolving cases escalated by First Level Support • Ensuring we provide solution within an optimal time frame • Logging all activities against the customer account/cases • Ensuring service is paid for • Documenting problem and resolution using Knowledgebase Articles for quick reference/response in future • Creating/Modifying Crystal reports Training • Planning,



packaging and delivering trainings for customers remotely or onsite • Get the customer acclimatized with the workings of Windowmaker (using trials and demos with programs and data on the Terminal Server) • Preparing presentations and videos for the complex options • Training First Level Support Management • Regular daily/weekly reports to the management Data Projects • Analyze and create Project specifications • Data Setup based on specifications.
- Code/Release Testing and quality assurance • Maintain standards compliance Qualification and Experience Engineering graduate with basic computer knowledge, preferably in software Min 1 to Max 8 years of Experience of Customer Support (Freshers with Positive Communication can also apply) Soft Skills • Analytical, design and troubleshooting • Research and analysis • Excellent communication and interpersonal skills • Ability to accomplish assigned tasks with minimal supervision Do you have what it takes We are looking for highly talented and motivated Software Service Engineers with a genuine passion for Customer Support.

📌 Customer Success Engineer (Vadodara)
🏢 Asian Hires
📍 Vadodara