Associate / Sr. Associate - Customer Success Who are we looking for?
Associate Customer Success drives value for clients by optimizing/managing business processes, synthesizing data at regular intervals, maintaining high-quality standards, applying automation leveraging cutting-edge technology, performing analyses, updating business rules, presenting results to the clients, and answering queries on deliverables.
and generating focused insights.
Openings: 5 Experience
Min. 2-4 Years of work experience Requirements:
- Candidates having exposure to the Cybersecurity industry will be preferred not mandatory.
- Past experience in working with Advanced Excel and in making powerful presentations will be a plus.
- We welcome candidates with a range of degrees and backgrounds, though sustained success with a significant volume of analytic and quantitative coursework is required.
- Any bachelor's or master's degree in engineering, Operations Management/Research, MIS, Management Science, Applied Mathematics, Statistics or Econometrics will be entertained. Roles:
- Developing and managing client portfolios.
- Analyzing customer data to improve customer experience.
- Hold product demonstrations for customers & improve onboarding processes.
- Mediate between clients and the organization to achieve end goals.
- Handling and resolving customer requests and complaints.
- Minimize customer churn to increase customer retention. What You can expect from us:
- Market-competitive salary
- Technical coaching to ensure continuous professional growth
- Awards & recognition for your hard work