Company Description Mishal Technologies Pvt Ltd is an expert partner in embedded systems and software development, supporting clients with reliable, high-quality technology solutions. The company focuses on innovative design and robust engineering to help organizations build efficient, scalable products. Teams collaborate closely with clients to understand their technical and business needs, ensuring tailored solutions and strong long-term partnerships.

Mishal

Technologies values professionalism, continuous learning, and customer-centric service across all engagements.

Role Description The Customer Service Specialist is a full time, remote role responsible for delivering responsive, high-quality support to customers of Mishal Technologies. Day-to-day tasks include handling customer inquiries via phone, email, and chat, resolving issues efficiently, and documenting interactions in the support system.

The role involves guiding customers through solutions, escalating complex technical concerns to relevant teams, and following up to ensure timely resolution and satisfaction. The specialist will also collect feedback on customer experience,



contribute to improvements in support processes, and maintain professional communication that reflects the company’s commitment to service excellence.

Qualifications

- Candidates should possess strong Customer Service and Customer Support skills, with a focus on clear communication and problem-solving.
- Candidates should possess experience in driving Customer Satisfaction and enhancing Customer Experience through attentive, solution-oriented support.
- Candidates should possess professional Phone Etiquette and the ability to manage calls with empathy, patience, and clarity.
- Candidates should possess robust written and verbal communication skills in English, with the ability to explain technical concepts in simple terms.
- Candidates should possess proficiency with common customer support tools and CRM systems, and comfortable working in a remote environment.
- Relevant experience in technology or software support and a customer-facing role is preferred; a diploma or degree in any field is beneficial.

📌 Customer Service Specialist (India)
🏢 Mishal Technologies- India
📍 India