Roles & Responsibilities - Handle inbound calls from US-based members regarding healthcare insurance, claims, policy details, and coverage
- .Provide accurate information regarding eligibility, deductibles, payments, and prior authorizations
- .Document interactions appropriately and maintain patient confidentiality in compliance with HIPAA guidelines
- .Resolve customer queries promptly with a customer-first approach
- .Escalate complex issues to appropriate departments when needed
- .Stay updated with system changes, policy updates, and meet quality and productivity targets .
📌 Customer Service Representative (India)
🏢 The Hird
📍 India
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