Company Description Blake Atlantic Group is a diversified holding company that builds, acquires, and grows enduring businesses across multiple industries. Its portfolio includes capital, healthcare, real estate, technology, and other high-potential markets, giving team members exposure to a broad range of sectors.

Through disciplined capital allocation, long-term ownership, and strategic execution, Blake Atlantic Group focuses on creating sustainable value for all stakeholders. The organization is driven by innovation, integrity, and an entrepreneurial mindset, with a commitment to delivering lasting economic and societal impact. Prospective team members join a company that values forward-thinking ideas and responsible business practices.

Role Description The Customer Service Representative is a part-time, remote role responsible for supporting customers across Blake Atlantic Group’s portfolio businesses. Day-to-day activities include responding to customer inquiries via phone, email, and chat, resolving issues efficiently, and documenting interactions in customer relationship management tools.

The role involves guiding customers through products and services, escalating complex concerns to the appropriate teams, and following up to ensure resolution and satisfaction. The representative will provide clear, professional, and empathetic communication,



maintain service standards and performance metrics, and contribute feedback to improve customer experience processes and policies. This role requires consistent availability during scheduled hours and collaboration with cross-functional partners in a work from home environment.

Qualifications

- Demonstrated experience in Customer Service and Customer Support , with the ability to address inquiries and resolve issues professionally.
- Proven focus on Customer Satisfaction and Customer Experience , ensuring interactions are positive, efficient, and solution-oriented.
- Experience working as or alongside Customer Service Representatives , understanding frontline responsibilities and best practices.
- Strong verbal and written communication skills, including active listening and clear, concise messaging across phone, email, and chat.
- Ability to work independently in a remote setting, manage time effectively, and handle multiple customer requests simultaneously.
- Comfort using CRM or helpdesk software and basic office productivity tools; willingness to learn new systems and processes.
- Professional, patient, and empathetic approach when working with diverse customers and stakeholders.
- High school diploma or equivalent required; prior experience in customer service or support environments is preferred.

📌 Customer Service Representative (Bengaluru)
🏢 Blake Atlantic Group
📍 Bengaluru