Job Summary The Shipment Tracking Customer Support Executive is responsible for managing end-to-end shipment monitoring across all sectors and ensuring timely and accurate updates to customers and internal teams.

Responsibilities

- Track and monitor all sectors. shipments.

- Respond to customer inquiries regarding shipment status, delivery timelines, and service-related concerns.

- Coordinate with vendors, courier partners, and operational teams for smooth shipment movement.

- Communicate and coordinate with branch offices to resolve shipment and operational issues.

- Handle customer emails professionally and ensure timely responses.

- Maintain accurate records of shipment updates and customer interactions.

- Escalate critical issues / Exceptions and follow up until resolution.

- Stay updated on competitor services, transit times, and market offerings.

- Prepare and maintain reports using Excel.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

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