- Develop consistent pipeline of applications from positive quality customers who require finance for purchase of Used cars through direct sourcing, Dealers, DSAs, market references etc.,
- Effectively manage relationships with all customers by responding to their requirements in a timely and professional manner.
- Ensure that all documentation and information related to loan proposals are obtained in a timely manner to practice ‘First Time Right’ principle.
- Actively generate & pass on leads for cross-sell products like Saving Accounts, Current Accounts, Term Deposits, FASTag (wherever applicable)
- Ensure 100% compliance to Policies & Processes and all regulatory matters of RBI and other statutory bodies
- Closely follow up Channels and keep the relationship intact and ensure no PDD is pending beyond 60 days from his channels.

Understand the products & policies of ESFB Used car Funding and offer the right scheme to the client and ensure customer’s requirement is met.

📌 Customer Service Officer (Coimbatore)
🏢 equitas small finance bank
📍 Coimbatore