Job Requirements Role Job Title Customer Service Executive-Credit Card CCU Business Customer Service Function Department Customer Service Delivery Place of Work Juinagar Roles Responsibilities To manage Customer Correspondence received through e-mail and ensure that customers are responded within 24 hours Secondary Responsibilities Ability to effectively collaborate with internal and external teams stake holders Ability to manage challenging situations and go the extra mile Excellent written and spoken communication Positive understanding of Liabilities products and processes Excellent convincing skills Key Success Metrics SQ FCR Repeat T 7 Email case per day
📌 Customer Service Executive-credit Card Ccu (Mumbai)
🏢 IDFC FIRST Bank
📍 Mumbai
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