Handle incoming service requests via phone email or service management tools Schedule and dispatch field service technicians based on customer needs and priority Track service jobs and work orders through completion update customers on status Maintain accurate documentation of service activities and parts usage Coordinate with logistics and parts team to ensure availability of necessary components Communicate service timelines delays and resolutions to customers Support internal reporting and highlight recurring service issues Work collaboratively with sales support and engineering teams to resolve customer issues Required Skills Experience Bachelor s degree preferred or equivalent diploma certification 1-3 years of experience in customer service coordination technical support or related operations Solid communication and organizational skills Comfortable with scheduling tools CRM or service ticketing systems Customer-focused attitude with an ability to manage multiple tasks Job Types Full-time Permanent Pay 9 526 54 - 40 000 00 per month Benefits Health insurance Provident Fund Work Location In person

📌 Customer Service Co-ordinator (Thane)
🏢 Sotax India
📍 Thane