Krishva Corporate HR Services is hiring for JP Morgan Chase, one of the worlds leading banking and financial services organizations. This is a Work From Office opportunity for candidates with international voice process experience who are looking for long-term career growth in a captive banking contact center.

Position

Customer Service Associate US Voice Process

Company

JP Morgan Chase (Captive Contact Center – 1st Party BPO)

Job Location

- Malad
- Goregaon
- Powai, Mumbai

Work Mode
- Work From Office
- US Shift

Process Details CMS – Credit Card Customer Service

Handle inbound customer calls related to JP Morgan Chase US credit card services, billing, payments, account information, and general customer support.

Fraud Voice Process

Handle inbound customer calls regarding debit and credit card fraud claims, billing disputes, transaction disputes, and claim status enquiries. Inform customers about approval, rejection, or pending claim status.

Lending Phones – Blended Process

Handle customer service and phone banking queries related to credit card loan applications, loan status, and lending-related enquiries.

CSD Collections

Handle inbound and outbound calls for US credit card soft collections, payment reminders, payment arrangements, and account-related collection queries.

Key Responsibilities

- Handle customer calls professionally.
- Resolve customer concerns accurately and efficiently.
- Maintain quality, compliance, and productivity standards.
- Deliver excellent customer service.
- Update customer records in internal systems.





Eligibility Criteria

Education

- SSC + 3-year full-time diploma, or
- Graduate in any discipline.

Experience
- Minimum 1 year of international voice BPO experience.
- Customer service or banking process experience preferred.
- Proper employment documents are mandatory.

Mandatory Documents
- Relieving/Experience letters for the last 5 years of employment (excluding current organization).
- Updated resume with correct company names, process details, education details, employment dates, and experience duration.
- Valid educational documents.

Salary & Perks
- Salary up to 7.5 LPA.
- Night shift allowance up to 6,000 per month.
- Annual bonus of USD 500–1,000.
- Medical insurance for employee and family.
- Annual performance appraisals above market standards.
- Stable career opportunity in a captive banking contact center.
- Learning and growth opportunities.

Process Type
- US Voice Process
- Pure Customer Service
- No Sales
- Captive Contact Center (not a third-party BPO)

Salary Account
- HDFC Bank salary account mandatory.

Why Join JP Morgan Chase?
- Global banking brand
- Job stability and security
- Strong career growth opportunities
- Professional work environment
- Exposure to international banking operations

Apply Now Interested candidates can share their updated resume with

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+91 (phone hidden)

[email protected]

Krishva Corporate HR Services

Hiring Partner for JP Morgan Chase – US Voice Process

📌 Customer Service Associate , US Voice Process (Mumbai)
🏢 Krishva Corporate Hr Services
📍 Mumbai