Key Responsibilities of the Customer Service Executive in the Howrah team:
- Handle inbound calls from customers, assisting with their inquiries and providing solutions.
- Address customer concerns and queries related to products, orders, and services offered by the eCommerce platform.
- Maintain high levels of customer satisfaction through clear, productive, and empathetic communication.
- Ensure accurate data entry and timely follow-up on customer requests.
- Adhere to company policies, guidelines, and quality standards.
📌 Customer Service Associate (Howrah)
🏢 Fusion CX
📍 Howrah
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