At Citi we get to connect millions of people across hundreds of cities and countries every day And we ve been doing it for more than 200 years We do this through our unparalleled global network We provide a broad range of financial services and products to our clients - whether they be consumers corporations governments or institutions - to help them meet their biggest opportunities and face the world s toughest challenges Citi s Treasury and Trade Solutions TTS provides global solutions that can help clients drive their business forward while investing in innovation to bring current solutions to life The Customer Service Analyst 2 is an intermediate-level position responsible for providing clients with resolutions and support in coordination with the Customer Service team The overall objective of this role is to address external customer issues and provide ongoing customer service support Responsibilities Serve as single point of contact for internal partners and external clients interacting with key teams to identify perform maintenance related to commercial cards and resolve issues Ensures customer inquiries are answered in an efficient and timely manner maintaining compliance with departmental standards Conduct necessary analyses to address client needs Communicate resolutions to clients Develop and maintain client portfolio through regular calls and face to face interaction as needed Inform clients about problems system failures market issues and provide regular resolution updates Appropriately assess risk when business decisions are made demonstrating particular consideration for the firm s reputation and safeguarding Citigroup its clients and assets by driving compliance with applicable laws rules and regulations adhering to Policy applying sound ethical judgment regarding personal behavior conduct and business practices and escalating managing and reporting control issues with transparency Qualifications 2-3 years of relevant experience Experience in customer service preferred Computer proficiency Consistently demonstrate clear and concise written and verbal communication Proven investigative and analytical skills Demonstrated ability to present concepts and influence change Consistently deliver high-quality customer service with focus on building client relationship and achieving quality results Proven ability to work under limited supervision within a team environment Education Bachelor s degree University degree or equivalent experience Job Family Group Customer Service Job Family Institutional Customer Service Time Type Full time Most Relevant Skills Please see the requirements listed above Other Relevant Skills For complementary skills please see above and or contact the recruiter Citi is an equal opportunity employer and qualified candidates will receive consideration without regard to their race color religion sex sexual orientation gender identity national origin disability status as a protected veteran or any other characteristic protected by law If you are a person with a disability and need a reasonable accommodation to use our search tools and or apply for a career opportunity review View Citi s and the poster

📌 Customer Service Analyst 2 (Chennai)
🏢 Citigroup
📍 Chennai