Skill required: Retirement Solutions - Retirement Planning Services Designation: Customer Service Analyst Qualifications:Any Graduation Years of Experience:3 to 5 years About Accenture Accenture is a global qualified services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com What would you do?

We help insurers redefine their customer experience while accelerating their innovation agenda to drive sustainable growth by transforming to an intelligent operating model.

Intelligent Insurance

Operations combines our advisory, technology, and operations expertise, global scale, and robust ecosystem with our insurance transformation capabilities. It is structured to address the scope and complexity of the ever-changing insurance environment and offers a flexible operating model that can meet the unique needs of each market segment. You would be part of Retirement services team, Experience in the US retirement industry specifically 401k , 403B, Moneyout, Lumpsum, Defined contribution, Client Service Management, Plan document, Plan Implementation Covers the full range of services needed throughout a plans life, including plan development & enhancement, sales & marketing, plan sponsor/institutional client onboarding/management, participant enrollment/management, sponsor and member servicing & reporting.

Their products consist of individual retirement accounts (Roth IRA), college savings accounts,



guaranteed investment contracts, fixed & variable deferred annuities (qualified & non qualified), as well as corporate retirement funds. What are we looking for?

Hands on with processing: perform research for bulk request exception processing Validate if client communication is required and draft communication. Send communication to legal and compliance. Review and approve communication.

Communication to be routed to rapid response team for distribution. Perform review of reported issue Demonstrated ability to perform complex research Ensures all items are processed andor resolved on time. Supports business in ensuring positive audit results Demonstrated ability to CLEARLY, CONCISELY and EFFECTIVELY communicate with external stakeholders about complex issues/problems and work proactively to resolve them Complies with all client policies, procedures, and Federal/State/Local regulations and escalates issues to the management.

Perform research on all processing irregularities and drive issues to resolution Strict adherence to non-disclosure of client information by preserving client confidentiality. Researching on any queries/ requests sent by the Business Partners/Client Support Teams and replying the same with minimum response time. Taking active participation in process improvements and automation.

Ensure Quality

Control standards that have been set are adhered to.

Roles and Responsibilities: In this role you are required to do analysis and solving of lower-complexity problems

Your day to day interaction is with peers within Accenture before updating supervisors In this role you may have limited exposure with clients and/or Accenture management

You will be given moderate level instruction on daily work tasks and detailed instructions on new assignments The decisions you make impact your own work and may impact the work of others

You will be an individual contributor as a part of a team, with a focused scope of work

Please note that this role may require you to work in rotational shifts

📌 Customer Service Analyst (Bengaluru)
🏢 Accenture in India
📍 Bengaluru