Effectively and efficiently process all customer requests for orders, product samples and quotations. Support the Customer Service
Management team with the completion of department KPI reports.
B. Job Accountabilities
1. Process all customer requests for pricing and delivery information. Analyze these requests by qualifying proposal potential and engaging Customer Service Representatives for support as needed.
2. Process all customer orders and sample requests. Ensure data accuracy between the customers documentation and Southco's business systems. Analyze sample requests by qualifying proposal potential and engaging Customer Service Representatives for support as needed. Quotations, Manufacturing, Quality, Southco Products.
3. Respond to all customer open order status reports, ensuring data accuracy.
4. Complete all assigned daily,
weekly and monthly reports as indicated by the Customer Service Management team.
MINIMUM REQUIREMENTS
1. High School Diploma required. Bachelors Degree preferred (Business Management, Engineering, Marketing or equivalent)
a. 0-2 years of experience, preferably in a data entry or service oriented role.
1. Must be computer literate and display excellent communication and telephone skills.
2. Team oriented, people oriented and a relationship builder. Enthusiastic, confident and mature. Displays an innate sense of curiosity, and solid accountability.
3. Reliable, with a resilient nature. Ability to thrive in a fast pace
work environment and handle multiple tasks.
📌 Customer Service Administrator (Pune)
🏢 Southco
📍 Pune
Reply to this offer
Impress this employer describing Your skills and abilities, fill out the form below and leave Your personal touch in the presentation letter.