Casagrand is a leading real estate enterprise committed to building aspirations and delivering value. With over 20 years of excellence, we are known for delivering high-quality residential and commercial spaces that redefine customer satisfaction. Our CRM team plays a pivotal role in ensuring post-sales service excellence and fostering long-term customer trust.
Key Responsibilities
Customer Handling
- Be the primary point of contact for customers post-booking until handover.
- Ensure a seamless customer journey by addressing queries, resolving issues, and offering timely updates.
- Coordinate welcome calls, site visits, and customer meets as part of relationship building.
Documentation & Handover
- Manage the execution of all customer-related documents: Agreements, Addendums, Allotment Letters, etc.
- Coordinate with Legal and Documentation teams to ensure timely registrations and handovers.
Coordination with Internal Teams
- Liaise with Projects, Sales, Legal, and Finance teams to resolve customer concerns efficiently.
- Coordinate for project updates, construction milestones, and possession timelines.
Customer Escalations & Service
- Handle customer escalations tactfully and ensure closure with utmost satisfaction.
- Work towards building loyalty through timely communication and proactive solutions.
CRM Systems & MIS
- Maintain accurate customer records in CRM tools/software.
- Generate regular MIS reports on customer interactions, escalations, feedback, and closures.
Feedback & Continuous Improvement
- Collect feedback during and after project handover.
- Suggest process improvements based on customer insights.
Key Skills & Attributes
- Strong communication and interpersonal skills
- Customer-centric approach with a problem-solving mindset
- Time management and multi-tasking ability
- Familiarity with CRM tools and real estate documentation
- High sense of accountability and ownership
Educational Qualification
- Graduate/Postgraduate in any discipline
- MBA in Marketing or Customer Relations preferred
Experience
- 2 to 6 years of experience in CRM, preferably in the real estate industry
- Prior exposure to residential or commercial property handovers, documentation, and customer engagement is highly desirable
Why Join Casagrand CRM Team?
- Be part of a dynamic and respected brand in South India
- Opportunity to work on large-scale, premium real estate projects
- Fast-track growth opportunities and exposure to customer excellence practices
📌 Customer Relationship Manager (Chennai)
🏢 Casagrand
📍 Chennai
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