At Jayalakshmi Silks, we believe every customer interaction should create a lasting impression. We are looking for a Customer Relationship Manager who can build solid customer relationships, handle customer concerns with confidence, and support a high-quality shopping experience.
Key Responsibilities
- Build and maintain good relationships with customers.
- Handle customer enquiries, feedback, and complaints in a professional manner.
- Work closely with store teams to improve the customer experience.
- Follow up with customers and help improve customer satisfaction and loyalty.
- Maintain customer records and prepare basic reports whenever required.
Requirements
- 5–8 years of experience in CRM or retail customer service.
- Graduate in Marketing, Business Administration, or a related field.
- Positive communication and interpersonal skills.
- Ability to handle customer concerns calmly and professionally.
- Comfortable working in a fast-paced retail environment.
Why Join Jayalakshmi Silks?
- Be part of one of Kerala's leading retail brands.
- Opportunity to work with an experienced and customer-focused team.
- A workplace that values service, teamwork, and continuous learning.