Company Description: Aplix provides comprehensive technology solutions to a wide range of clients, with core services that include CCTV systems, Fire alarm systems and repair, networking solutions, and IT training. The organization focuses on delivering reliable, practical technology support that helps businesses and individuals operate securely and efficiently.

Aplix combines technical expertise with customer-focused service to build long-term relationships and tailored solutions. Team members gain exposure to diverse technologies and client needs, creating opportunities for professional growth within a dynamic environment.

Role Description: The Customer Relationship Management Manager is a full-time, hybrid role based in Dhenkanal, with flexibility for some work-from-home tasks . This role is responsible for overseeing customer data and interactions, ensuring that CRM systems are used effectively to support sales, service, and marketing activities.

Day-to-day responsibilities include analyzing customer behavior and trends, segmenting markets, and developing strategies to improve retention, satisfaction, and revenue. The CRM Manager will collaborate with sales, service, and technical teams to design and execute campaigns, track performance metrics, and optimize workflows.





The role also involves managing CRM-related projects, maintaining data quality and compliance, and preparing regular reports and insights for leadership.

Qualifications

- Candidates should possess strong Analytical Skills and experience in Market Segmentation to interpret customer data and drive targeted strategies.
- Candidates should possess excellent Communication skills to collaborate with cross-functional teams and engage effectively with customers and stakeholders.
- Candidates should possess Sales-related skills, including an understanding of customer lifecycles and experience supporting sales initiatives through CRM tools.
- Candidates should possess Project Management skills to plan, implement, and monitor CRM initiatives and system enhancements.
- Experience with CRM platforms (e.g., Salesforce, HubSpot, or similar), data reporting tools, and basic database management is beneficial.
- Bachelor’s degree in Business, Marketing, Information Technology, or a related field, or equivalent practical experience.
- Ability to work in a hybrid workplace from Odapada, balancing on-site collaboration with remote responsibilities.
- Prior experience in technology services, IT solutions, or customer-focused roles is an advantage.

📌 Customer Relationship Management Manager (Odapada)
🏢 Aplix
📍 Odapada