Job Type

- Full-Time | Remote (Work from Home)
- Working Hours: Monday to Friday
- UK Business Hours: 8:00 AM – 5:30 PM (UK Time)
- India (IST): 12:30 PM – 10:00 PM IST (during British Summer Time)
- India (IST): 1:30 PM – 11:00 PM IST (during British Winter Time)

Role Overview

We are looking for a confident, customer-focused, and organized Customer Relationship & Inside Sales Executive who will act as the primary point of contact for our existing customers. This role combines Accounts Receivable, Customer Success, and Inside Sales, making it ideal for someone who enjoys both finance-related work and building long-term customer relationships.

The ideal candidate should have a basic understanding of Customer service, Sales and Finance, excellent communication skills, and the ability to maintain robust customer relationships while ensuring timely collections and identifying opportunities to promote our services.

Key Responsibilities

- Follow up with customers for outstanding invoice payments and ensure timely collections.
- Resolve invoice-related queries, payment discrepancies, and coordinate with the Accounts team for prompt resolution.
- Proactively call all existing customers on a regular basis to:

o Check on service satisfaction and overall customer experience.

o Build and maintain long-term customer relationships.

o Identify any issues, concerns, or opportunities for improvement.

- Introduce customers to our Logistics Services,



identifying opportunities for cross-selling and upselling.
- Maintain accurate records of customer interactions, payment follow-ups, and feedback in the CRM.
- Coordinate closely with the Sales and Finance teams to ensure a seamless customer experience.
- Prepare collection reports, customer feedback reports, and follow-up trackers.
- Support general administrative and customer service activities as required.

Required Skills & Experience

- 2–5 years of experience in Customer Service, Accounts Receivable, Collections, Inside Sales, or Client Relationship Management.
- Excellent verbal communication and telephone etiquette.
- Strong persuasion, negotiation, and relationship-building skills.
- Proficiency in MS Office (Excel, Word, Outlook); CRM experience will be an advantage.
- Ability to multitask, prioritize work, and deliver an exceptional customer experience.

Ideal Candidate

- candidate with a pleasant, professional, and confident personality.
- Customer-centric with excellent interpersonal and communication skills.
- Comfortable discussing outstanding payments while maintaining positive client relationships.
- Commercially aware with the ability to identify sales opportunities during customer conversations.
- Self-motivated, proactive, organized, and capable of working independently in a remote environment.

To Apply:

E mail: [email protected] or WhatsApp: 93285 12360

📌 Customer Relationship & Inside Sales Executive (India)
🏢 Engage Experts International
📍 India