We are having an urgent opening for the position of Customer Relationship Executive for a reputed company in Luxury Interior Design Industry at Mumbai ((Kanjurmarg (W)) / Marine Drive Location.
Key Responsibilities:
- Attending to all client phone call enquiries received from newspaper inserts, references, newspaper ads or marketing activities.
- Validation of client information as per our criteria and recording of the same in internal databases
- Fix appointment of the clients for the experience centre visits. Meet and greet them once they visit.
- Be the intermediary between them and design teams for initial requirements.
- Post the initial conversation the CRE would schedule and coordinate the meetings with the client.
- Give a tour of the experience centre if needed.
- The CRE shall follow up with the client and reschedule if case another visit is needed and give heads up to internal teams regarding the same.
- The CRE shall keep a record and maintain the data of all the meetings and visits in a diligent manner.
Candidate's profile:
- Preferably Masters’/ bachelor’s degree or 2-3 years’ experience in client relations
- Proven record in handling HNI clients in luxury sector for 2-3 years
- Excellent communication and interpersonal skills
- Proficiency in Microsoft Office
- Passion and dedication towards client servicing
- Must be a valuable listener and pay attention to detail.
Gender: Female
Skills needed:
- Prior experience in dealing with HNI clients.
- Excellent proficiency in verbal and written communication.
- Basic know-how of any ERP system