We are seeking a dedicated and experienced Customer Relationship Executive (CRE) to join our team. The ideal candidate should have hands-on experience in managing customer relationships within the construction or building materials industry, along with strong communication and interpersonal skills.

Key Responsibilities:

- Serve as the primary point of contact for clients and maintain strong, long-term customer relationships.

- Understand client needs, address queries, and ensure timely resolutions.

- Coordinate with internal teams (Sales, Design, Execution, Accounts) to ensure smooth project flow and client satisfaction.

- Maintain and update CRM systems with client interactions, feedback, and project updates.

- Manage customer follow-ups, appointments, and documentation as required.

- Prepare and share project status reports with clients.





- Handle escalations professionally and ensure customer concerns are resolved promptly.

- Support the sales and operations teams in improving customer experience.

- Ensure high levels of customer satisfaction and retention.

Required Skills & Qualifications:

- Minimum 3+ years of experience in CRM, preferably in construction, real estate, interiors, or building materials.

- Excellent communication and interpersonal skills.

- Robust problem-solving and client-handling abilities.

- Ability to multitask and manage time efficiently.

- Proficiency in MS Office and CRM tools.

- Positive attitude, patience, and professionalism

Pay: ₹15,000.00 - ₹25,000.00 per month

Benefits

- Provident Fund

Work Location: In person

📌 Customer Relationship Executive (Kochi)
🏢 CREO HOMES
📍 Kochi