Company Description Jyoti CNC Automation Ltd., founded in 1989 with a vision to become a “Temple of Technology,” has grown into one of the largest multinational CNC machine manufacturers. The company evolved from producing gear boxes to developing precision all-geared head lathe machines and advanced CNC solutions. As the first company to manufacture CNC machines in Gujarat, Jyoti has consistently led technological innovation in its field.

Its extensive product portfolio includes CNC Turning Centers, Turn Mill Centers, Vertical and Horizontal Machining Centers, Vertical Line Machines, and high-tech 3-axis and 5-axis machining centers, offering diverse opportunities for professional growth.

Position : Executive/ Senior Executive - Customer Care Key Responsibilities

Receive customer complaints and service requests through phone, email, and CRM.

Register and track service calls until closure.

Coordinate with Service Engineers, Spare Parts, Sales, and Technical Support teams for timely issue resolution.

Schedule preventive maintenance visits and machine breakdown support.

Update customers on the status of service requests and expected resolution timelines.

Prepare and maintain service reports, call logs, and customer records.





Follow up with customers after service completion to ensure satisfaction.

Escalate critical customer issues to the concerned department.

Coordinate spare parts availability and dispatch for service requirements.

Generate MIS reports related to service calls, pending complaints, response time, and customer satisfaction.

Ensure adherence to company service standards and customer support processes.

Required Skills Excellent English verbal and written communication skills.

Robust customer handling and problem-solving abilities.

Good coordination and follow-up skills.

Knowledge of CRM software and Microsoft Office (Excel, Word, Outlook).

Ability to work under pressure and manage multiple service requests.

Required Qualifications Bachelor's Degree or Diploma in Mechanical Engineering, Electrical Engineering, or any graduate or MBA with relevant Customer Relationship experience.

2–5 years of experience in Customer Care, Customer Support, Service Coordination, or Technical Support.

Experience in the Service Industry, Machine Tool, CNC Machine, Industrial Machinery, Automation, or Manufacturing industry will be preferred.

📌 Customer Relationship Executive (Rajkot)
🏢 Jyoti CNC Automation
📍 Rajkot