Company Description PInterview is an innovative online platform dedicated to delivering high-quality online practice and learning experiences for interview preparation. The company focuses on helping students and professionals enhance their interview skills through live video and telephonic mock sessions tailored to different interview types, including admissions, placements, job, HR, technical, coding, and Bank PO interviews.

By connecting users with industry professionals and domain experts across the globe, PInterview provides personalized one-to-one mock interviews and career consulting services. The mission is to reshape how job seekers and future leaders prepare for interviews, empowering them to achieve their full potential in their careers.

Role Description The Customer Relations Specialist is a full-time remote role responsible for supporting and engaging PInterview users throughout their journey on the platform. On a day-to-day basis, this role responds to inquiries via email, chat, and phone, assists users with account setup and booking mock interviews, and provides guidance on using platform features.

The specialist will handle customer issues, escalate technical or complex concerns, and follow up to ensure timely resolution and satisfaction. They will also gather feedback, identify opportunities to improve the customer experience,



and collaborate with internal teams to enhance services and communication. Maintaining accurate records of interactions, adhering to service standards, and building long-term relationships with users are key aspects of the role.

Qualifications

- Candidates should possess strong Customer Support and Customer Service skills, with experience handling inquiries and resolving issues in a professional manner.
- Candidates should possess excellent Communication skills, including transparent written and verbal communication and active listening.
- Candidates should possess abilities in Customer Retention and Customer Satisfaction, focusing on relationship-building and proactive engagement.
- Relevant experience in online platforms, edtech, career services, or SaaS environments is beneficial.
- Strong organizational skills, attention to detail, and the ability to manage multiple tasks in a remote work setting.
- Comfort with digital tools, CRM or ticketing systems, and basic data entry and reporting.
- Ability to work independently, collaborate with cross-functional teams, and adapt to a fast-changing workplace.
- Associate or bachelor’s degree in any field is preferred, or equivalent practical experience in customer-facing roles.

📌 Customer Relations Specialist (Delhi)
🏢 PInterview
📍 Delhi