Hiring: Experience Centre Head

Location: Gurgaon

CTC: Up to 30 LPA

Experience: 714 Years

We are hiring an Experience Centre Head for a leading logistics organization

Key Responsibilities

- Lead large-scale call center/customer experience operations.
- Drive AI & automation initiatives to enhance customer experience and operational efficiency.
- Monitor and improve key metrics including SLA, AHT, CSAT, NPS, Attrition, Shrinkage, Productivity, and Quality
- Lead RCA, process improvement, benchmarking, and workforce planning.
- Define strategies and ensure successful end-to-end implementation.
- Build high-performing teams and drive a customer-first culture.

Preferred Profile

- Experience leading large contact center operations.
- Robust expertise in CX transformation, AI & automation, and operational excellence.
- Strategic thinker with excellent leadership and stakeholder management skills.

Interested candidates can share their updated CVs at [email protected] or Whatsapp on (phone hidden)

📌 Customer Experience Manager (Delhi)
🏢 Unison International Consulting
📍 Delhi