Customer Experience Associate - For Unilever Project KRA 1 Handling Inbound Support tickets and solving the queries to the User s satisfaction 2 Handling Inbound Support Chats and solving the queries to the User s satisfaction 3 Reporting bugs issues flagged by the Users to the Product team 4 Following defined SLAs for Customer Support KPI 1 Avg First Response time on support tickets 2 Avg resolution time 3 Rating provided by the Users 4 High Customer Satisfaction Score 5 High NPS Score Key Skill Required Good Communication skills Video creation skills good to have Knowledge of Excel Support tools like Freshdesk etc good to have Why GoComet GoComet is a dynamic SaaS start-up that provides AI-powered transportation visibility solutions to revolutionize the trillion-dollar logistics sector At GoComet we are revolutionizing the logistics sector one day at a time and every team member is committed to making it a reality We re seeking individuals who embody our core values character and attitude While we recognize that skills can be developed with the right mindset and learnability we prioritize those who share our philosophy Our recruitment processes reflect this belief Look no further if you re looking for a diverse talented and vibrant workplace that recognizes and rewards hard work We re ambitious quick-paced and unafraid to experiment fail learn and ultimately succeed This is us Join our team if you share our culture and values We re an equal-opportunity employer We welcome qualified applicants from all races colors religions sexes nationalities sexual orientations gender identities and abilities We are hiring for multiple positions For any queries feel free to write to careers gocomet com Know more about us http gocomet com https youtube com watch v YxGt9ZCkaA8 https youtu be jv9cAsgenSE https youtube com watch v Er0dHqxaaXc https youtu be 0ql1eCVhiWhttps youtu be 0ql1eCVhiWA