Customer Care Manager Responsibilities & Key Deliverables To achieve Spare part targets through dealers/distributors.

- Governance of Spare part centre.
- Identification of distributors.
- Identification of 3 S dealers (Sales, Service & Spares), upgrading existing dealers to 3 S dealers ensuring growth & development.
- Scrutinize dealer’s financial health and do financial planning accordingly.
- Crucial role in explaining the schemes rolled out by company, deploying schemes at dealers/distributors, Customization of scheme (mix of product – parts as per dealer) • Implementation of strategy/schemes for current product launch.
- Facilitate in Capturing Product ORC (Open Resolve Close) data, training field staff in using the application.
- Liaison with the Head CCM Farm Machinery and the dealers.
- Management & training of field staff.

Experience 1 – 5 years of relevant experience in Harvester’s and Implement business. Industry Preferred Qualifications General Requirements Our commitment to Diversity, Equity, and Inclusion Experience Level Mid Level

📌 Customer Care Manager - Spare Parts and Dealer Management (Bhopal)
🏢 Mahindra and Mahindra
📍 Bhopal