- Min 4 - 6 Yrs in Customer Relations or Support
- Have to Lead and Managing Teams
- To develop Customer Service Strategies
- To Analyse Customer Feedback
- Work with other departments (sales, marketing, product) to improve the overall customer experience and ensure alignment on customer-centric strategies.
- Should have good experience with tools like Freshdesk/Zoho Desk, and the ability to handle escalations, returns, delays, and customer dissatisfaction professionally.
- Handle escalated customer issues and ensure timely and effective resolution.
- Manage the customer service department budget effectively.
- Hindi Speaking is an Added Advantage
Note: Workdays: Monday to Saturday Job Type: Full time
Pay: ₹20,000.00 - ₹45,000.00 per month
Benefits
- Leave encashment
- Paid sick time
- Provident Fund
Work Location: In person
📌 Customer Care Manager (Purasaiwakkam)
🏢 GALAXY INCORPORATION
📍 Purasaiwakkam
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