Company Description

We are hiring for a Customer care process for a banking and insurance domain, They are basically hiring for a Voice process.

Age Criteria

22 -32 yrs

General Description of the Job The job involves –

- Identifying, Handling and resolving customer queries and concerns while maintaining expected quality
- Documenting / Recording transactions and the necessary follow-up requests with other functions by completing forms and record logs
- Understanding multiple products and processes
- Influencing customers to buy or retain product or service by following a prepared script to give product reference information

Role & Responsibilities

- Comprehend and resolve the Customer’s concerns/ requirements by gathering/recording an appropriate level of information to determine the nature of the query/request and action required. Processing each call accordance with IL standards.
- Provide/take relevant information and update the system/s accordingly. Where the query cannot be successfully concluded at the first point of contact,



provide the relevant functional area with a clear and concise written/verbal summary of the situation and its priority. Provide the Customer with a explicit explanation of the action taken.
- Ensure complete participation and contribution in organization/process level initiatives that may be implemented from time to time to improve efficiency
- Ability to understand and handle irate customers
- Smoothly operating telephone equipment, automatic dialing systems, and other telecommunications technologies and all applications
- Ability to achieve stretched targets and able to manage the organization standards
- Maintain Superior quality service by following organization standards

Qualifications

Education Requirements/ Skills
- Any Graduate / MBA / Under – graduate
- 0-3 years of relevant experience of domestic/international BPO
- Strong interpersonal, problem-solving skills and verbal and written communication skills
- Strong computer knowledge and technical skills

📌 Customer Care Executive (Hyderabad)
🏢 TIM Consultants
📍 Hyderabad