Company Description OptiValue Tek is a technology solutions provider specializing in application and process integration, API management, data engineering, data science and MLOps, DevOps and SRE, cloud solutions, and web/mobile application development. The organization focuses on building scalable, high-performance systems that help clients modernize their digital infrastructure.

Teams work on end-to-end solutions, from architecture and implementation to optimization and support. OptiValue Tek has also developed in-house tools and accelerators for test automation, API management, and machine learning use cases, offering opportunities to work with cutting-edge, reusable assets. Candidates can expect a dynamic environment with exposure to diverse technologies and client projects.

Role Description The Customer Care Executive role is a full-time, on-site position based in the Kolkata metropolitan area. The individual in this role will handle incoming customer inquiries via phone, email, and chat, providing accurate information about products, services, and solutions.

Daily responsibilities include resolving customer issues, following up on open cases, updating records in customer support systems, and ensuring timely communication. The role also involves coordinating with internal technical and sales teams to address complex requests,



maintaining high levels of customer satisfaction, and contributing to continuous improvement of support processes.

The Customer Care

Executive will be expected to meet service-level targets, document interactions clearly, and represent the company’s values in every customer interaction.

Qualifications

- Strong customer-facing skills, including Customer Support, Customer Service, and Customer Satisfaction capabilities.
- Excellent Communication skills, with clear spoken and written English and the ability to explain technical information in simple terms.
- Basic Sales and cross-selling abilities to identify opportunities and guide customers toward suitable solutions.
- Experience using CRM or ticketing systems, and proficiency with common office and collaboration tools.
- Ability to manage multiple queries, prioritize tasks, and maintain composure in fast-paced environments.
- Problem-solving mindset, attention to detail, and a commitment to delivering consistent, high-quality service.
- Prior experience in a customer care, helpdesk, or call center role is preferred; exposure to IT or technology services is an advantage.
- Relevant education in any discipline; additional training in customer service or communication is beneficial.

📌 Customer Care Executive (Kolkata Metropolitan Area)
🏢 OptiValue Tek
📍 Kolkata Metropolitan Area