04 Aug
|
Walplast Products
|
Navi Mumbai
04 Aug
Walplast Products
Navi Mumbai
- Respond to customer inquiries via phone, email, chat, and social media.
- Assist with loyalty program enrollment, account activation, and profile updates.
- Resolve reward points, redemption, and promotional offer queries.
- Investigate and resolve customer complaints within defined SLAs.
- Educate customers about loyalty program advantages and campaigns.
- Coordinate with internal teams for timely issue resolution.
- Maintain accurate customer interaction records in the CRM system.
- Identify recurring issues and recommend process improvements.
- Ensure compliance with company policies and data privacy guidelines.
📌 Customer Care Executive | Marketing | Navi Mumbai
🏢 Walplast Products
📍 Navi Mumbai