Job Title: Customer Service Representative Job Summary: We are looking for a proactive and customer-focused Customer Service Representative to manage inquiries & support wholesale clients. The ideal candidate should have excellent communication skills and preferably experience in the ethnic wear or wholesale textile industry. Roles & Responsibilities:Handle customer inquiries via phone, WhatsApp, email, and social media in a professional and timely manner.

Assist wholesale clients with product information, pricing, MOQ etc Resolve customer complaints, returns, exchanges, and service-related issues while maintaining high customer satisfaction. Maintain accurate customer records and follow-ups in the CRM or ERP system. Build and maintain robust relationships with existing wholesale customers and provide post-sales support.

Share new product launches, stock availability, and promotional offers with customers.



Requirements:2–5 years of experience in customer service, preferably in the saree, textile, apparel, or wholesale industry. Excellent verbal and written communication skills in Hindi and English ; additional regional languages are an advantage.

Proficiency in MS Office and CRM/ERP software. Strong interpersonal, problem-solving, and multitasking abilities. Customer-centric approach with the ability to handle high volumes of inquiries efficiently.

Preferred Candidate: Experience working with wholesale saree or ethnic wear businesses . Familiarity with fabrics, saree varieties, pricing, and wholesale order processes. Ability to manage multiple customer accounts and coordinate with internal teams for smooth customer experience.

📌 Customer Care Executive (Kolkata)
🏢 Nawalgaria Fashions Calcutta
📍 Kolkata