Role & responsibilities Customer Relationship Manager Roles & ResponsibilitiesRoles & Responsibilities

- Build and maintain strong relationships with healthcare professionals, hospitals, clinics, and customers.

- Promote and sell medical products and services to achieve sales targets.

- Identify new business opportunities and generate qualified leads.

- Understand customer needs and provide appropriate product recommendations.

- Conduct product presentations, demonstrations, and training sessions for customers.

- Handle customer inquiries, complaints, and service requests promptly and professionally.

- Coordinate with internal teams to ensure timely order processing, delivery, and after-sales support.

- Monitor market trends, competitor activities, and customer feedback to identify growth opportunities.

- Prepare sales reports, maintain customer records, and update CRM systems regularly.

- Negotiate contracts, pricing, and agreements while ensuring customer satisfaction.





- Ensure compliance with company policies and healthcare industry regulations.

- Develop long-term customer relationships to improve retention and repeat business.

Preferred candidate profile Key Skills

- Customer Relationship Management (CRM)

- Medical Sales and Product Knowledge

- Sales Strategy and Business Development

- Excellent Communication and Interpersonal Skills

- Negotiation and Persuasion

- Customer Service and Complaint Resolution

- Account Management

- Lead Generation and Sales Conversion

- Presentation and Product Demonstration

- Market Research and Competitive Analysis

- Time Management and Organization

- Problem-Solving and Decision-Making

- Team Collaboration and Cross-Functional Coordination

- MS Office and CRM Software (e.g., Salesforce, Zoho CRM)

- Robust Analytical and Reporting Skills

- Target-Oriented and Results-Driven Approach

📌 Customer Care Executive (Mumbai)
🏢 DR. Joshi's Holistic Healthcare Research Center Private
📍 Mumbai