- Respond to customer queries and issues via phone, email, and chat in a timely and skilled manner.
- Provide accurate information related to products/services and troubleshoot basic technical or process-related concerns.
- Escalate complex issues to the appropriate department and follow up for resolution.
- Log all interactions in the CRM system and maintain updated records.
- Ensure high levels of customer satisfaction by delivering prompt and empathetic service.
- Adhere to internal processes, SOPs, and quality standards.
- Support internal teams or departments with helpdesk-related tasks when needed.
📌 Customer Care Executive (Mumbai)
🏢 Channelplay
📍 Mumbai
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