1. Act as first-level support for customer inquiries via phone, chat, and web
2. Resolve customer complaints and document interactions accurately
3. Maintain and update ERP and CRM systems with customer data
4. Collaborate with cross-functional teams and escalate issues as needed
Key Deliverables
1. Ensure prompt and skilled resolution of customer issues
2. Conduct or support customer training and knowledge transfer
3. Maintain high customer satisfaction through proactive support
4. Support implementation of client-facing software projects
📌 Customer Care Agent (Pune)
🏢 DNV
📍 Pune
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